WHAT ARE YOUR EXPECTATIONS FROM YOUR MERCHANT PROCESSOR?

􀀹 Has your representative gone through a criminal background investigation to qualify
him/her to have your sensitive financial information? (Bank account info, social security
number,etc.)
􀀹 When was the last time you talked/saw your rep.?
􀀹 Do you expect full pricing disclosure?
􀀹 Are you currently priced from the Interchange like the big firms?
􀀹 Do you understand what the Interchange is and why you must be priced this way?
􀀹 Do you have local service managers available to fix terminals? And meet with you? Or
do you have to deal with an 800#?
􀀹 Is your processor an Advocate of the Merchants Bill of Rights?
􀀹 Is your processor a National Direct Acquirer?
􀀹 Is your processor financially stable to be on the NY Stock Exchange? – (Processors are
not required to be licensed or regulated)
􀀹 Does your Relationship Manager educate you on Anti Fraud and PCI Compliance?
􀀹 Does your processor guarantee their margin for 3 years?
􀀹 Are you knowledgeable on “How to Understand” your monthly statements?
􀀹 Do you have real time online access to your merchant transactions?
􀀹 Do you have High Speed/Intelliswipe Technology?
􀀹 Is your relationship with your processor based on Long Term Managed Expectations?
􀀹 Is your Customer Service 800# within the US?
􀀹 Is Remote Capture Deposit available for your checks?

If your answer to any of the above is NO we should talk.

I represent the 6th largest National Processor in the US. We are publicly traded on the NY Exchange (HPY) with local support and are Champions of the Merchant Bill of Rights.

Les Harris
Heartland Payment Systems
702-917-4916 (Phone)
EM: leslie.harris@e-hps.com
New York Stock Exchange Symbol – HPY

SIN CITY CHAMBER MEMBERS - Contact wayne@sincitychamberofcommerce.com  for more
information.